You normally have 14 days from the day after receiving your order to change your mind and request a return, without giving a reason.
To start a return, contact us at the customer support contact shown on our website with your order number and a clear statement that you want to return.
After telling us that you want to return your order, you must send the goods back within 14 days.
Products must be returned unused, unopened, and in their original packaging.
If a product is sealed for health or hygiene reasons, we may not be able to accept a return once the seal has been broken after delivery.
You are responsible for return shipping costs unless the product is faulty, damaged, incorrect, or we have agreed otherwise.
We may withhold the refund until we have received the goods back or until you provide evidence that you have returned them.
We will refund the amount due using the original payment method unless we agree otherwise.
Once we receive and inspect a return, we will notify you whether the return has been approved. Approved refunds will be processed without undue delay. Your bank or payment provider may take additional time to make the funds visible in your account.
We may reduce your refund if the value of the goods has been reduced because you handled them more than necessary to establish their nature, characteristics, or function.
If your product is faulty, damaged on arrival, or incorrect, contact us as soon as possible at the customer support contact shown on our website with your order number and photos where relevant.
Your statutory consumer rights are not affected by these terms. Depending on the issue and applicable law, you may be entitled to repair, replacement, price reduction, refund, or another remedy.
If a return is required because of a fault, damage, or our error, we will cover reasonable return shipping costs as required by applicable law.
Vindkraftsvägen 6, 13570 Stockholm, Sweden. Returns should only be sent after following our return instructions.